Address validation saves time and money. It is the backbone of excellent service, customer retention, data analysis, prevention of duplicates, enhanced reputation and more profitable business performance.
Accurate phone and mobile data allows your organisation to maintain contact and relationships with customers. If the contact details in your contact database have errors, communications will fail.
Email validation saves time and money. A simple mistake in typing an email address makes it impossible for an email to reach the right recipient. For a business or service-based organisation, this can be costly to both revenue and reputation.
Maintaining a clean, duplicate-free customer, supporter, student, member or prospect address database underpins the foundations of effective marketing, high-quality customer service and punctual delivery.
Successful electronic payments require precise and accurate bank details. But people make mistakes when reading them, writing them down or keying them in. In some cases, delayed payment or fraudulent activity can occur by introducing deliberate errors.
Our Geolocate functionality removes the need for manual address data entry. By using the GPS in your customer’s mobile device or computer, our solution instantly returns the full PAF matched address of the current location, in the correct format with pinpoint accuracy and lightning fast speed.
Drive time and drive distance calculations are increasing in use as organisations look to plan routes with optimal time and route efficiency for deliveries.
With nearly 40 years of multi-platform software development and experience, AFD are well-placed to solve challenges around data validation and cleansing that require combining datasets into customer-specific solutions and environments.
It gives us one less thing to maintain and worry about. We had the option for an installed or hosted solution and went down the hosted route to ensure our customers can still place orders in the event of our own systems failure.
Whilst address validation is great, errors in the entry of the data or address selection are more likely to creep in on a mobile device. To overcome this and shave a few more seconds off the checkout process, we worked with AFD Software to implement AFD’s new Geolocation address lookup. This allows a customer to press a button, then select their address. Two button taps and all the address data is entered accurately.
We've relied on AFD’s Address Lookup solutions since the turn of the century. After a recent review, we confidently decided to continue with AFD Software– their solutions are robust, reliable and bug-free – they always work. We are fully satisfied that AFD is delivering the best value for money and a solution that is proven to deliver on our regulatory and customer needs.
The PFA quarterly magazine ‘4 The Player’ is sent to all PFA members. Before we signed up with AFD, hundreds of these magazines were being returned as “undeliverable” due to the poor quality of the address. The magazine is an important part of the member benefits package and we had to do everything possible to ensure each member received it, so we looked for a better solution.
We have to ensure that our systems are not a cause of failure when an individual is completing a membership application. To facilitate this, our systems have been designed to make that initial joining experience as smooth and pain-free as possible. Introducing an error is very easy to do, especially when reading an account number and sort code from a card and typing them in.
The Centre has a data quality policy in place, part of the outworking of this policy is validating patient details within the PAS. This means any staff at The Centre who use the PAS and register patients requires the functionality to validate contact data at the point of entry. We would recommend other trusts to sit down with AFD and see how they can improve their data quality processes.
Without the AFD element, a route planner would have to plan the route by manually locating it using mapping software and dropping a ‘pin’. This would be a relatively quick process in isolation, but we have over 1600 vans distributing from over 100 depots. This job is done in a time-pressurised environment and, without the quality data that AFD provide, it would quickly lead to frustration for the route planners and needlessly slow down the process.
For us, the biggest driver was the time saved by not having to key in data manually. On average we would make between 4 and 7 address checks on any new case, taking between 2 and 3 minutes to enter all the address data per case. On average we receive 2000 cases per month. That translates to a saving of between 4,000 and 6,000 minutes, 66 and 100 hours each month!
We deal with lots of suppliers so we know what a good supplier looks like! We see AFD as a partner rather than supplier. There is a can-do attitude that we get with everyone at AFD, nothing is an issue, promises are kept and pricing is fair that demonstrates a clear return on investment.
When contacting students, we found multiple instances where the email addresses and phone numbers provided were wrong. Each student studying at the college provides us with £5,000 per annum of vital funding, whilst students over 18 provide £2,000. Preventing one or two students from slipping through the net, because they would otherwise miss a key communication and fail to enrol, more than covers the cost of email and phone validation from AFD.
From banking and logistics to retail and healthcare, our data quality solutions are the backbone of successful organisations across a large and diverse range of industry sectors.
Scroll through the industry sectors to the right and see how AFD Software helps organisations just like yours.
The Health sector use AFD's address lookup, email validation, phone validation and database cleansing within Patient Administration Systems (PAS) commonly used in the NHS and Private Medical practices.
Address lookup, email validation, phone validation and bank verification helps the Charity and NFP sector capture supporter and donor contact and payment details quickly and accurately.
Trusted by over 200 colleges and 95 Universities, AFD Software is the preferred supplier for helping ensure the accuracy of learner data in the UK’s education sector.
Bank verification and address lookup helps the largest banks and financial institutions in the UK to validate address, bank and contact data. With sound administration, your resources can be focused on building customer relationships.
AFD’s Address lookup and cleansing solutions help match a customer to a validated address, optimise delivery order and minimise failed deliveries.
Discover more articles like this by scrolling through past issues of our quarterly newsletter Postcode News
Learning Curve Group are a national training and education specialist. Their vision is to transform lives through learning, and by working with individuals, employers, and education providers, they make lifelong development accessible to everyone.