Royal Mail Multiple Residence Data Terms

Please note not all sections may relate to your License.

    1. Definitions and interpretations
      1.1 In this Licence the following terms have the following meanings: 

      • Data Cleansing the processing of existing data records using Multiple Residence:
        • (a) including validating, reformatting, correcting or appending additional data to those records, and
        • (b) including the use of Multiple Residence within address capture applications, but
        • (c) not including Data Extraction (whether carried out by an address capture application or otherwise), and Cleansed shall be read accordingly
      • Data Extraction the extraction of data from Multiple Residence for the generation of new property or address records in a new or existing database
      • Extracted Data data created as a result of Data Extraction
      • Multiple Residence Royal Mail’s database known as ‘Multiple Residence’, which contains address records for properties receiving mail at a single address, as may be amended from time to time
      • Multiple Residence Record a record of a property in Multiple Residence
      • Solution a product or service or other solution which benefits from or includes Multiple Residence (including the provision of Multiple Residence itself), in whatever form, however produced or distributed and whether or not including other functionality, services, software or data
      • Residence Licence Multiple Residence on standard terms for specified uses made generally available by Royal Mail on the PAF® Licensing Centre or otherwise
      • Substantially All Database a database which on its own or as part of another database comprises all or substantially all the properties receiving mail at addresses in the United Kingdom or any of England, Wales, Scotland or Northern Ireland
      • User an individual authorised by you to use a Solution
      • Website a website, application or other remotely-enabled means of communicating with your customers for products and services, made generally available to such customers
      • Website Use the use of Multiple Residence to capture or verify address details of users of your Website where:
        • (a) Website users are not your employees or concerned with the provision of services to you (unless acting in a personal capacity), and
        • (b) neither the use of the Website or your product and service offering is connected with the management of address data or Data Cleansing, and
        • (c) the address capture or verification is carried out for the purpose of the receipt of products or services enabled by the Website
  1. 1.2 In this Licence (unless the context otherwise requires) words following words such as “includes”, “including” and “in particular” are read without limitation, and references to a person are to any natural or legal person whether incorporated or not.


  2. Permitted use of Solutions
    You may freely use Multiple Residence in Solutions in accordance with these End User Terms. 


  3. Conditions of use
    • (a) You must not make copies of Multiple Residence except as permitted by these End User Terms or reasonably necessary for back-up, security, business continuity and system testing purposes.
    • (b) You may use Multiple Residence for Data Extraction but Extracted Data:
      • (i) may only be accessed by Users, and
      • (ii) must not be supplied, nor any access to it provided, to any third party.
    • (c) You may provide third parties access to Cleansed data provided that:
      • (i) where that supply is a Bureau Service, you and the Bureau Customers comply with the restrictions in Schedule 3; and
      • (ii) if such databases are Substantially All Databases:
        • (A) such databases are not represented or held out as a master, original or comprehensive address database or other similar description;
        • (B) the access is provided in the course of your normal data supply or routine business activities and is not carried on as a business in its own right; and
        • (C) the provision includes a prominent notice that the relevant Cleansed data has been cleansed against Multiple Residence.
    • (d) You must not permit access to, display or communicate to the public any Solutions, except for the purposes of capturing or confirming address details of third parties.
    • (e) Except as set out in these End User Terms, you must not:
      • (i) transfer, assign, sell or license Solutions or their use to any other person;
      • (ii) use Solutions to create a product or service distributed or sold to any third party which relies on any use of Multiple Residence, including copying, looking up or enquiring, publishing, searching, analysing, modifying and reformatting; or
      • (iii) copy, reproduce, extract, reutilise or publish Solutions or any of them. 


  4. Subcontracting
    You may provide Multiple Residence to your subcontractors who may use it to the extent necessary for: 

    • (a) the provision of information technology services to you; or
    • (b) acting on your behalf, in each case for your own business purposes and not those of the sub-contractor and provided that each such sub-contractor agrees to observe the restrictions on use of Multiple Residence contained in these End User Terms and that you are responsible for any breaches of those terms by such sub-contractor. 


  5. Personal rights
    Your rights are personal, limited and non-transferable. 


  6. Use of Multiple Residence by Users
    You must ensure that: 

    • (a) these End User Terms bind your Users;
    • (b) only your Users exercise the use rights of Solutions and Multiple Residence granted to you further to these End User Terms; and
    • (c) in the event of termination or expiry of your rights to use Solutions and Multiple Residence, the rights of Users to use them also terminate. 


  7. Multiple Residence Data Quality
    • 7.1. Royal Mail does not warrant the accuracy or completeness of Multiple Residence, or that it will meet any of your requirements. 


  8. Royal Mail Rights
    • 8.1. You acknowledge that Royal Mail is the owner of the intellectual property rights in Multiple Residence and the “Multiple Residence” brand and you do not acquire and are not granted any rights to use those intellectual property rights other than as this Licence expressly sets out.
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