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AFD Software Ltd – Website Privacy Notice

Who are we?

AFD Software Ltd provides addressing software to help organisations maintain accurate, efficient databases and deliver products and services accurately – which it has done for over 35 years.

Introduction

We promise to respect any personal data you share with us, or that we obtain from other organisations and keep it safe. In accordance with Data Protection legislation, most especially the new General Data Protection Regulations, we aim to be transparent about the personal data we hold about you, why we hold it and what we do with it.

Where do we collect information about you from?

We may collect information from you personally from correspondence that you send to us, during telephone conversations, from entries you make on our website, from trade partners/resellers or from face-to-face contact at events that we attend.

Why do we collect information about you?

We collect this information from you to create and maintain an accurate record of our contact with you, record information about your requirements and to provide details of products and services we may supply, and record of any financial transactions between us.

How can you find out what data we hold about you?

You may request a copy of the information we hold about you by completing a Subject Access Request Form and submitting it to our Data Protection Officer. To protect you from frivolous or malicious access to you data, our Data Protection Officer must be satisfied with your identity credentials before processing your request.

We aim to respond to your request within one month. If there are reasons why this is likely to take any longer than this, we will notify you and explain the circumstances.

Will we share personal data about you?

As a general rule, we don’t share your personal data with others. Any exception might be sub-contractors who carry out printing and packing for our newsletters – but the contractors are under strict data-protection obligations and may only access your data in order to carry out this printing and packing.

How may we contact you?

We may contact you by phone, email or by post about specific aspects of your use or potential use of our products and services.

Postcode News, our Quarterly Newsletter is issued by post and via email to our customers, recently lapsed customers, and those who have enquired about our products. It aims to inform customers about changes to UK and International addressing and banking data, keep in touch and provide information about changes to our products as well as provide case studies.

How long do we retain information?

We will keep your information for the minimum time necessary.

How can you request that we delete any information we hold about you?

If you wish to request us to remove information from our databases, please contact our Data Protection Officer.

Requests for erasure of information will be handled on a case-by-case basis and will be dependent on whether terms of contract have been met, there are no outstanding monies or fees owed and there is no legal reason why we would need to obtain your information.

Cookies

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie.

You can find more details about cookies here: www.allaboutcookies.org

AFD Software Ltd makes very limited use of cookies only to gather anonymous information about the use of our website. We also use cookies to record whether one of our trade partners has agreed to terms and conditions of our partners’ website.

Full details of how we use cookies may be found at www.afd.co.uk/cookies.

Changes to this policy notice

We keep our privacy notice under regular review. This privacy notice was last reviewed 29th May 2018.

Contacting AFD Software Ltd about this privacy notice

If you have any concerns about how we handle, process or store your personal data, please contact our Data Protection Officer in the first instance as follows:

DPO
AFD Software Ltd
Mountain View Innovation Centre
Jurby Road, Lezayre, Ramsey
Isle of Man
IM7 2DZ

Email: dpo@afd.co.uk