First Things
First
"Most cases
have addresses
that are not
validated to
letterbox level.
This reduces
my chance of
finding neighbours,
family and friends
and locating
the debtor -
and also increases
the chance of
mail going to
the wrong address
or being returned.
We needed a cost-effective
way of cleansing
addresses automatically
as they were
loaded to our
case management
system, allowing
human intervention
where necessary.
We settled on
AFD Refiner and
this raises address
accuracy from
around 40% to
around 92%. We
use Refiner's
interactive mode
to clean the
rest. Since using
Refiner we have
not had a single
letter returned
as "undeliverable".
The result is
that more people
now contact us
to resolve their
debt issues."
“Refiner
has reduced manual
processing from
60% to just 8%
and we now get
better matching
to other files
such as bereavement
or gone away
suppression.
This not only
reduces cost
and hassle but
also embarrassment.
For example it
is insensitive
and costly to
trace a person
then find out
they had actually
passed away.
We are also able
to append grid
references, enabling
us to search
for potential
relatives within
a specified distance
of a last known
address. Efficient
and effective
tracing starts
with address
data accurate
to letterbox
level and that
is achieved with
Refiner.”
Automate Donkey
Work
“Having
got a high degree
of accuracy on
the last known
address, we have
incorporated
AFD Names & Numbers
to do the ‘donkey
work’ behind
the scenes.”
“Names & Numbers
contains the
edited electoral
roll and other
UK residency
data. Where relevant
data can be found
automatically,
the case management
system presents
it to the tracer
ready for work.
This information
may include neighbours,
occupancy periods,
telephone numbers
etc.”
Controlled Creativity
“Of course
life is not always
that simple,
so we also enable
each tracer to
use Names & Numbers
to search creatively
using a wide
variety of "fuzzy" techniques
to cross reference
different names
at the same address.
They can work
from just a partial
name / surname
or a bit of a
street to search,
collate, gather,
explore and validate.
Names & Numbers
releases the
controlled creativity
of our tracers.”
Cut
Error Rates
“Using
Names & Numbers
and staff tracers
we have a re-check
and error rate
of just 1.3%
whereas my staff
have validated
data from other
major sources
and found error
rates of 20-40%.
The difference
is significant
and has a dramatic
effect in reducing
trace cost and
increasing successful
outcomes.”
Integration
and Compliance
“We
decided to build
our
own end-to-end
case management
system and have
made AFD solutions
an integral part
of it. The system
is transparent
and compliant
and has full
audit trails
for data sources
and trace activity.
We have called
it REACT (anagram
of TRACE) and
it has boosted
our productivity
and success rates.
We believe it
could do the
same for any
organisation
involved in tracing
and we intend
to license it
to others in
the near future.”
Cut Costs
“I'm into
system-driven
processes and
AFD Refiner and
Names & Numbers
are the primary
workhorses -
our preparation
team. I now have
20 dedicated
tracers yet only
one administrator.
I have calculated
that AFD has
replaced nearly
nine people:
allowing our
tracers to more
quickly hone
their telephone
skills by using
them. This alone
has more than
paid for the
cost of the software.
Refiner has released
my staff from
mundane data
preparation work
and Names & Numbers
has provided
a powerful tool
enabling them
to work creatively.
Using Names & Numbers
makes the work
more enjoyable,
the costs are
lower and the
results are better.
I think that
is what any professional
trace operation
is looking for.”
Want
to see
Refiner
and Names & Numbers
and judge
for yourself?
Call now
to arrange
a demonstration:
01624 811711
www.afd.co.uk/refiner
www.afd.co.uk/names |
